CASE STUDY 2 — AI Customer Service System for a Clinic

Challenge

A women’s health clinic wanted faster customer support without overwhelming staff. They needed an AI assistant to answer FAQs, route messages, and handle scheduling.

Solution

I built a custom AI system that:

• Answers FAQs 24/7

• Routes complex inquiries

• Sends automated confirmations

• Pulls info from a knowledge database

• Integrates with their website and email

Impact

✔ Response time reduced from hours to seconds
✔ Staff workload decreased
✔ Patients received instant answers
✔ Support became consistent and reliable